Terms of use

1. Provider

Provider

UniCode, programske rešitve in programiranje, Sebastian Novak s.p. (hereinafter UniCode s.p.)

Registered office

Štihova ulica 13, 1000 Ljubljana, Slovenia

Registration number

9021817000

Tax number

64110273

E-mail

info@unicode.si

Website

unicode.si

2. The service and who it is for

WorkOrders is a web app for tracking time and work orders, travel orders, expenses, team schedules, approvals, quotes, invoices, a client portal and integrations with other systems. It runs in the browser; you enter data yourself or bring it in from connected systems.

The service is intended for companies, sole traders and other persons carrying out a registered business activity (the customer). It is not intended for consumers, so provisions on consumer contracts do not apply.

3. Conclusion of the contract

• The contract is concluded when a person authorised to represent the customer completes the registration form, accepts these terms and the data processing agreement, and clicks Create account.
• You can correct all entries before submitting; if something is wrong, the form shows what to fix.
• The contract is concluded in the language of the interface (Slovenian, English or German). You receive a confirmation by e-mail, and we keep the date, time and version of the accepted texts. The texts are always published on these pages, where you can save or print them.

4. Price

Use of the service is free of charge at the time of conclusion, unless agreed otherwise in writing. If we introduce paid plans, we will inform you about prices and conditions at least 30 days in advance. A payment obligation arises only when you expressly order a paid plan; if you do not, you may terminate the contract at no cost.

5. User accounts

The person who registers becomes the customer’s administrator. The administrator invites colleagues, assigns roles and permissions and can revoke access. The customer is responsible for the actions of its users and for the security of their passwords and devices. Report any misuse to info@unicode.si without delay.

6. Acceptable use

It is prohibited to:

• use the service unlawfully or store unlawful content,
• break into the service, overload it with automated requests or circumvent its limits,
• access other customers’ data or share access with unauthorised persons,
• send unsolicited messages through invitations, the portal or e-mail from the app.

You can report unlawful content to info@unicode.si, which is also the point of contact for users and authorities under the Digital Services Act (Regulation (EU) 2022/2065). We communicate in Slovenian, English and German.

7. Your data

The data you enter is yours. We use it only to provide the service, as set out in the data processing agreement; we do not sell it or use it for advertising or for training AI models. You are responsible for the lawfulness of the data you enter and for informing your employees and clients.

8. Invoices, quotes and tax obligations

• WorkOrders helps you prepare invoices, credit notes, quotes, travel orders and reports. You are responsible for their content, numbering, VAT treatment and legal compliance. Check each document before sending it.
• WorkOrders does not perform fiscal verification of invoices under the Slovenian Fiscal Verification of Invoices Act (ZDavPR). For invoices paid in cash or by other means subject to fiscal verification, use a certified cash register system.
• WorkOrders is not an electronic archiving service. Keep invoices and other documents you must retain under tax law yourself, for example as PDF.
• Calculations of hours, rates, allowances and amounts depend on the data and settings you enter.

9. Integrations and third-party services

You can connect the app to other systems, for example fin., Jira, Plane or webhook endpoints. You set up the connection yourself with your own token or key, which we store encrypted. Data is sent to these systems on your instruction and is subject to their providers’ terms. We are not responsible for the availability of these systems or for changes to them.

10. Availability and changes to the service

We maintain the service with professional care, but it may occasionally be unavailable because of maintenance or external circumstances. Planned maintenance usually takes place outside business hours. We do not guarantee a service level unless agreed in writing. We may change the service where justified, for example for security, new features or changes in the law. If a change would materially reduce the scope of the service, we will notify you at least 30 days in advance.

11. Liability

We are liable under the law for damage caused intentionally or through gross negligence. For ordinary negligence we are liable only for direct damage, up to the amount you paid us in the last 12 months, or up to EUR 500 for free use. We are not liable for lost profit, indirect damage, damage caused by incorrect data or settings you entered, for third-party services you connected, or for force majeure. These limitations do not apply where the law does not permit them.

12. Duration and termination

The contract is concluded for an indefinite period. The customer may terminate it at any time by a message from the administrator to info@unicode.si. We may terminate it with 90 days’ notice, or immediately in case of a serious or repeated breach of section 6 or where required by law.

After termination, on request made within 30 days, we export your data in a machine-readable format and then delete it as set out in the data processing agreement. If we discontinue the service, we will notify you at least 90 days in advance.

13. Confidentiality

We protect the customer’s data and anything we learn while providing support as a trade secret and disclose it only where required by law or with your permission.

14. Changes to the terms

We notify the administrator of material changes to the terms by e-mail or in the app at least 30 days before they take effect. If you do not agree with the changes, you may terminate the contract at no cost before they take effect.

15. Governing law and disputes

The contract is governed by the law of the Republic of Slovenia. We try to resolve disputes amicably; otherwise the court with subject-matter jurisdiction in Ljubljana has jurisdiction.